For the last couple of years, I've been increasingly relying on social networking services to curate, share, discover and even publish content. Looking back, it think they have failed me and that's why I'm looking for ways to reconnect with my web 2.0 "roots".
Intercom.io is full of nice little features and "social profiles" is one of them. Not part of the core product, but at Deepfreeze.io we've found it to be extremely valuable.
I will describe here how we integrated Intercom with our invitation and registration workflow at deepfreeze.io to send user notifications, and how this helps us deliver better services.
It's nice to say that you are customer-centric, customer-first, etc, but what really matters is how much of this you are willing to put down on paper. Your Terms of Service are the actual contract between you and your clients, not your keynote presentations, or your posts on Facebook and twitter.
